Lakin, Who I found out is an assistant manager, did absolutely nothing to try to resolve this problem with me just kept reinforcing that there was a note on my account that someone called me and left a voicemail.Blink offers its members personal training sessions in the gym, and with the pandemic, it became incredibly difficult to continue this service without a digital element. you would think that re-joining the gym and bringing back my revenue to the gym they would work a little harder to try to keep their members happy but when I walked in the door to cancel she had my cancellation form already filled out and ready for me to go and just sign. I know for a fact she was not there for the original conversation in which I re-joined on my membership, but she claims that she was there when I signed up originally, I’m not really sure what that has to do with the situation but she felt it was important. However even though I mentioned to her that I literally work at a gym and use the same system, she tried to brush off the fact that I said I am aware that you can do an immediate refund and cancel of a membership without a cancellation fee in MOSO. I came in to cancel my membership in which she made me pay a cancellation fee, which I would understand, if I wasn’t charged a second annual fee that she was refusing to give back claiming that her supervisor didn’t approve it and that she didn’t have the authority to process that. She rudely informed me that there was a note on my account that someone left me a voicemail but I have no voicemail from anyone at blink and I have no missed calls from anyone at blink.
I said that no one had contacted me regarding this. She was not understanding whatsoever on the phone and kept cutting me off telling me she was there for the situation, and they never promised me that I wouldn’t have to pay a second annual fee and claims that it was some thing that needed to be passed along to a supervisor to approve and they didn’t approve it and someone tried to contact me. I had to call blank eight different times to finally get a manager on the phone and the girl that I got was completely and utterly irresponsible and rude, her name is Lakin. However, I was charged another annual fee on May 4 of 2021. I then confirmed with two other front desk boys on different occasions that there was a note on my account that I wouldn’t be double charged the annual fee they all told me up and down that I would not be responsible for the annual fee a second time in one year of membership. Despite that, any intelligent person knows that an annual fee is once a year. Being that I also work at a gym I understand how the system blink uses, MOSO, works as I use the same one. I confirmed with them that with doing this I would not have to pay a second annual fee and they assured me that they will put a note on my account that I would not have to pay a second annual fee as I already paid my first on November 4th 2020. I was informed by the front desk girl and, who I believ was general manager, brianna, that I would have to wait seven days until my membership officially canceled out in order to re-up my membership.
in March I had canceled my membership, however I attempted to re-join within the 45 Day cancellation period. I have had a membership with Blink since the gyms reopened after covid. Aside from the fact that this gym is tiny and over packed, the staff is not helpful whatsoever.
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